FREQUENT ASKED QUESTIONS
Read our FAQs. If you do not find the answer to your questions, request assistance from our customer service using the contact form further down on this page.
- Credit card
- Bank transfer
We ship by express courier within 2 working days after the payment is credited.
- Italy: free shipping.
- Rest of the world: the shipping cost varies from country to country and can be calculated during the purchase in the shopping cart. Any customs duties are charged to the customer.
If you want to return WAO sneakers, use the assistance form within 14 days from the date of receipt of the product by selecting “Return / Refund Request”.
Please, specify if you want to change the size/model or if you want to get a full refund. You will be shortly contacted by our customer service.
- Italy: the shipping costs for the return of the goods are borne by WAO. In the event of a size/model change, the shipping costs will always be at our expense.
- Rest of the world: the shipping costs for the return of the goods are charged to the customer. In the event of a size/model change, the shipping costs will be charged to the customer.
Your WAO sneakers stood by your side for years and now it’s time to dispose of them? Don’t throw them in the unsorted waste!
Thanks to the use of 97% recyclable materials we can give them new life. Just contact us with this form by selecting the item “Disposal of sneakers” and you will immediately receive support from our customer service.
We will take care of the free collection and then the recycling of your worn shoes (only if they are WAO).
Lining, laces, insole and hemp will become soil, Econyl will be recycled, while the sole will be put in a special compost to be degraded and reused as organic material.
Disposal is a commitment to our planet, as important as production. This is why we have chosen to collaborate with partners who are able to break down disused sneakers and give them new life.
ASK FOR ASSISTANCE
Use this form if you haven’t found answers to your questions by reading the FAQ, or if you want to request a refund or a size change.